Frequently asked questions
Did not find your answer?
If you have additional questions or inquiries not addressed in this FAQ, please contact our customer support team for assistance. Thank you for choosing FDS for your delivery needs!
Is FDS available in my area?
FDS operates in select cities and regions. Enter your address in the app to check if we deliver to your area.
How can I become a delivery driver for FDS?
Visit our website or contact our support team for more information on driver requirements, the application process, and available opportunities.
What if there's an issue with my order?
If you encounter any issues, such as missing items, incorrect orders, or delivery delays, contact our customer support team through the app. We will work quickly to resolve the issue.
Can I customize my order?
Yes, many restaurants and supermarkets on FDS offer customization options for their menu items and products. Select your preferences when placing your order, and we will ensure they are accommodated.
What payment methods are accepted?
FDS accepts various payment methods, including credit/debit cards, mobile wallets, and cash on delivery. You can securely store your payment information in the app for future convenience.
How long does delivery take?
Delivery times vary based on restaurant preparation time, traffic conditions, and order volume. Typically, deliveries take between 30 to 60 minutes. You can track your order in the app for real-time updates on its estimated arrival time.
Is there a delivery fee?
Yes, a delivery fee may apply depending on the location, distance, and other factors. The delivery fee will be clearly displayed at checkout before you confirm your order.
What restaurants and supermarkets are available on FDS?
FDS partners with a wide range of local restaurants and supermarkets, from cozy cafes and family-owned diners to popular chains and large grocery stores, providing a diverse selection of cuisines and products.
How does FDS work?
Download the FDS app from the App Store or Google Play, create an account, and start browsing menus and products from nearby restaurants and supermarkets. Place your order, and our team will handle the rest. You can track your order in real-time and receive updates until it arrives.